Effective Date: July 28, 2026

White Glove Cleaning Solutions Privacy Policy

White Glove Cleaning Solutions is a registered fictitious name of SentientLABS LLC (“White Glove Cleaning Solutions,” “White Glove,” “we,” “us,” or “our”).

We respect your privacy and are committed to protecting the personal information you provide when visiting our website, requesting a quote, communicating with us, or using our cleaning services.
This Privacy Policy explains what information we collect, how we use it, when it may be disclosed, and the choices available to you.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide through our website, forms, email, telephone calls, text messages, social media communications, or other interactions with us.
This information may include:

– Full name.
– Phone number.
– Email address.
– Property or service address.
– Type of cleaning service requested.
– Appointment or scheduling information.
– Quote or estimate details.
– Communications and customer service requests.
– Any additional information you voluntarily provide.

We may also automatically collect limited technical information when you visit our website, such as:

– Internet Protocol (IP) address.
– Browser and device information.
– Pages visited.
– Date and time of access.
– Referring website or traffic source.
– Cookie and analytics information, where applicable.

2. HOW WE USE YOUR INFORMATION

We may use your information to:

– Respond to quote or estimate requests.
– Communicate about requested cleaning services.
– Schedule, confirm, update, or reschedule appointments.
– Send appointment reminders and service-related notifications.
– Provide customer support.
– Respond to questions and inquiries.
– Maintain business and service records.
– Improve our website, communications, and customer experience.
– Protect our website, customers, and business from fraud, misuse, or security threats.
– Comply with applicable legal, regulatory, or recordkeeping obligations.

We do not use the SMS consent collected through our website to send unrelated promotional or marketing text messages.

3. SMS COMMUNICATIONS AND CONSENT

White Glove Cleaning Solutions may send non-promotional SMS messages related to:

– Quote and estimate follow-ups.
– Appointment confirmations.
– Appointment reminders.
– Scheduling and rescheduling updates.
– Service-related updates.
– Customer support communications.

Consent to receive SMS messages is collected through the optional checkbox displayed on our website form.

To provide SMS consent, a user must:

1. Visit our website.
2. Voluntarily provide a mobile phone number.
3. Review the SMS disclosure displayed near the checkbox.
4. Voluntarily check the SMS consent checkbox.
5. Submit the form.

The checkbox is optional and is not selected by default. You may submit the form and request services without agreeing to receive SMS messages. Consent to receive SMS messages is not a condition of purchasing or receiving our services.

Customers who initially contact us through Facebook, Instagram, or another social media platform may be directed to our website. SMS consent is obtained only when the customer completes the website form and voluntarily checks the SMS consent checkbox.

Message frequency varies depending on your request, appointment, or service activity.

Message and data rates may apply.

Reply STOP at any time to opt out of SMS messages.

Reply HELP for assistance.

You may also contact us directly at info@whiteglovecs.com or (863) 431-4665 for help.

We may use communications service providers to transmit and manage SMS messages on our behalf. These providers may process information only as necessary to deliver communications and support the messaging service.

4. SMS DATA SHARING

We do not sell, rent, or share mobile phone numbers, SMS consent records, or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared with service providers that assist us in operating our messaging, website, hosting, email, scheduling, customer support, security, or other business systems. These providers may access information only as necessary to perform services on our behalf and are not authorized to use SMS consent information for independent marketing purposes.

The above restrictions do not prevent us from disclosing information when required by law, legal process, court order, or a valid governmental request.

5. OTHER INFORMATION SHARING

We may disclose personal information to service providers that help us operate our business, including providers of:

– Website hosting and maintenance.
– Email delivery.
– Communications and telephone services.
– Form processing.
– Scheduling and customer service tools.
– Website analytics.
– Security and fraud prevention.
– Professional or administrative support.

We may also disclose information:

– To comply with applicable laws or legal obligations.
– To protect the rights, safety, and property of our customers, personnel, business, or others.
– In connection with a business transfer, merger, acquisition, reorganization, or sale of assets, subject to applicable legal requirements.

We do not sell personal information collected through our website.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to:

– Operate essential website functions.
– Remember user preferences.
– Understand how visitors use the website.
– Measure website performance.
– Identify technical problems.
– Improve the user experience.

You may configure your browser to block or delete cookies. Some website features may not function properly when cookies are disabled.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

– Respond to requests.
– Provide and document services.
– Maintain business records.
– Resolve disputes.
– Enforce agreements.
– Meet legal, tax, accounting, security, or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, communications platform, or electronic storage method can be guaranteed to be completely secure. You provide information electronically at your own risk.

9. YOUR PRIVACY CHOICES

You may contact us to request:

– Access to personal information we maintain about you.
– Correction of inaccurate information.
– Deletion of information, subject to legal and operational retention requirements.
– Withdrawal of SMS consent.
– Information about how your personal information is used.

To stop SMS messages, reply STOP to any message.

To request assistance, reply HELP or contact us using the information below.

We may need to verify your identity before processing certain privacy requests.

10. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, social media platforms, or external services.

We are not responsible for the privacy practices, security, or content of third-party websites or platforms. Their collection and use of information are governed by their own privacy policies.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, website, services, communications, or legal obligations.

When changes are made, the updated version will be posted on this page with a revised Effective Date.

Your continued use of the website or services after an updated Privacy Policy is published constitutes acknowledgment of the updated policy.

12. CONTACT INFORMATION

White Glove Cleaning Solutions
A registered fictitious name of SentientLABS LLC
Riverview, Florida

Email: info@whiteglovecs.com
Phone: (863) 431-4665
Website: https://whiteglovecs.com/