Effective Date: July 28, 2026

White Glove Cleaning Solutions Terms of Service

White Glove Cleaning Solutions is a registered fictitious name of SentientLABS LLC (“White Glove Cleaning Solutions,” “White Glove,” “we,” “us,” or “our”).

These Terms of Service govern your access to and use of our website, quote request forms, communications, and cleaning services.

By accessing our website, submitting a form, requesting a quote, communicating with us, or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

If you do not agree with these Terms, please do not use our website or services.

1. SERVICES

White Glove Cleaning Solutions provides residential and commercial cleaning services.

Available services may include, depending on location, availability, property conditions, and customer needs:

– Residential cleaning.
– Commercial cleaning.
– Recurring cleaning.
– Deep cleaning.
– Move-in and move-out cleaning.
– Apartment and rental cleaning.
– Post-construction cleaning.
– Other cleaning-related services communicated to the customer.

The availability, scope, frequency, and price of any service may vary.

Submitting a request through our website does not automatically create a service agreement or guarantee availability. A service is considered scheduled only after the date, time, scope, and other relevant details have been confirmed by White Glove Cleaning Solutions.

2. QUOTES AND ESTIMATES

Quotes or estimates may be based on information provided by the customer, including:

– Property type.
– Property size.
– Number of rooms or bathrooms.
– Type of cleaning requested.
– Property condition.
– Frequency of service.
– Special instructions.
– Additional services requested.

Quotes may be adjusted if the information provided is incomplete, inaccurate, or different from the conditions found at the property.

Any material change in the scope of work may require additional time, a revised quote, or customer approval before the additional work is performed.

3. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

– Providing accurate contact, property, and service information.
– Providing safe and timely access to the property.
– Communicating entry instructions before the scheduled service.
– Informing us of pets, alarms, access restrictions, hazards, or sensitive areas.
– Identifying fragile, valuable, damaged, or special-care items.
– Removing or securing cash, jewelry, confidential documents, medications, weapons, and other valuables.
– Providing reasonable access to water and electricity when needed.
– Maintaining a property environment that is reasonably safe for cleaning personnel.

White Glove Cleaning Solutions may refuse, pause, or discontinue a service if property conditions present a health, safety, legal, or security risk.

4. SCHEDULING AND SERVICE AVAILABILITY

Requested dates and times are subject to availability.

We may contact customers to:

– Confirm appointments.
– Request additional information.
– Coordinate property access.
– Update arrival windows.
– Reschedule a service.
– Communicate delays or operational changes.

Arrival times may be provided as a window rather than an exact time. Delays may occur because of traffic, weather, prior appointments, emergencies, staffing, or circumstances outside our reasonable control.

5. ACCESS TO THE PROPERTY

The customer must provide reliable access to the property at the scheduled time.
Access may be provided through:

– The customer or another authorized person.
– A key.
– A lockbox.
– A door code.
– Building management.
– Other agreed access instructions.

Customers are responsible for ensuring that any access information provided is accurate and current.
If our team cannot safely or reasonably access the property, the service may be delayed, rescheduled, or considered unavailable.

Any fees or consequences relating to failed access must be communicated and agreed separately. These Terms do not establish a specific lockout fee unless one has been disclosed and accepted independently.

6. PROPERTY CONDITIONS AND SAFETY

Customers must disclose known conditions that may affect the safety or performance of the service, including:

– Hazardous materials.
– Biohazards.
– Mold.
– Pest infestations.
– Human or animal waste.
– Unsecured aggressive animals.
– Structural hazards.
– Exposed wiring.
– Illegal substances.
– Weapons.
– Unsafe temperatures.
– Other dangerous or unsanitary conditions.

White Glove Cleaning Solutions may decline to clean areas requiring specialized remediation, hazardous-material handling, or services outside the agreed scope.

7. PETS

Customers must disclose the presence of pets before the service.

Customers are responsible for securing pets when necessary to protect the animal, cleaning personnel, and property.

White Glove Cleaning Solutions is not responsible for pets that escape, become distressed, or enter restricted areas when the customer has not provided appropriate instructions or controls.

8. PERSONAL PROPERTY AND VALUABLE ITEMS

Customers should remove or secure valuable, fragile, sentimental, or irreplaceable items before the scheduled service.

White Glove Cleaning Solutions should be informed in advance of any item requiring special handling.

We are not responsible for damage caused by:

– Pre-existing defects.
– Normal wear and tear.
– Improper installation.
– Loose fixtures.
– Deteriorated materials.
– Unstable furniture.
– Items not disclosed as fragile or valuable.
– Manufacturer defects.
– Conditions outside our reasonable control.

Any concern regarding possible damage should be reported promptly using the contact information listed below.

9. PAYMENTS

Payment methods, due dates, deposits, authorization requirements, and any service-specific charges will be communicated separately when applicable.

Customers are responsible for ensuring that payment information is accurate and that authorized charges can be processed.

We do not establish specific cancellation, rescheduling, refund, deposit, or late-payment fees through these Terms unless those terms have been separately disclosed and accepted by the customer.

10. CANCELLATIONS AND RESCHEDULING

Customers should contact us as soon as possible if they need to cancel or reschedule a service.
Cancellation and rescheduling arrangements may depend on:

– The service requested.
– The notice provided.
– The scheduled date.
– Staff availability.
– Other circumstances related to the appointment.

Any applicable cancellation or rescheduling terms must be communicated separately. These Terms do not create a specific cancellation or rescheduling fee unless one has been disclosed and accepted independently.

11. SERVICE CONCERNS

Customers should notify us promptly if they have a concern regarding a completed service.
We may request:

– A description of the issue.
– Photographs.
– Access to inspect the area.
– Additional information regarding the requested service.

Any proposed correction, re-cleaning, credit, refund, or other resolution will be evaluated based on the circumstances and does not constitute an automatic entitlement unless separately agreed in writing.

12. WEBSITE FORMS AND COMMUNICATIONS

Information submitted through our website must be accurate and lawful.

You may not use our website or forms to:

– Submit false or misleading information.
– Impersonate another person.
– Transmit malicious code.
– Attempt unauthorized access.
– Interfere with website operation.
– Engage in fraud, harassment, abuse, or unlawful activity.
– Collect or misuse information belonging to others.

We may restrict website access or disregard submissions that appear fraudulent, abusive, automated, incomplete, or unrelated to our services.

13. SMS TERMS

White Glove Cleaning Solutions may send non-promotional SMS messages related to:

– Quote and estimate follow-ups.
– Appointment confirmations.
– Appointment reminders.
– Scheduling and rescheduling updates.
– Service-related updates.
– Customer support.

SMS messages are sent only after the customer provides consent through the optional checkbox on our website form.

To opt in, the customer must:
1. Visit our website.
2. Voluntarily enter a mobile phone number.
3. Review the SMS disclosure.
4. Voluntarily select the SMS consent checkbox.
5. Submit the form.

The checkbox is optional and is not selected by default.

Customers may submit the website form and request services without consenting to SMS messages.

Consent to receive SMS messages is not a condition of purchasing or receiving services.

Customers who first contact us through Facebook, Instagram, or another social media platform may be directed to our website. Facebook, Instagram, and similar platforms are treated as lead sources. SMS consent is obtained through the website form and not merely by contacting us through social media.
Message frequency varies based on the customer’s request, appointment, or service activity.

Message and data rates may apply.

Reply STOP at any time to opt out.

Reply HELP for assistance.

Customers may also contact us at:

Email: info@whiteglovecs.com
Phone: (863) 431-4665

Carriers are not liable for delayed or undelivered messages.

Supported carriers and messaging availability may vary.

14. SMS OPT-OUT

You may withdraw SMS consent at any time by replying STOP to a message.

After an opt-out request is processed, you may receive a final confirmation message. No additional SMS messages will be sent unless you provide consent again.

Opting out of SMS does not prevent us from communicating through email, telephone calls, or other channels when appropriate and legally permitted.

15. SMS PRIVACY

Mobile phone numbers, SMS consent records, and SMS opt-in information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may use service providers to transmit and manage communications on our behalf. These providers may process information only as necessary to deliver communications or support the messaging service.
Additional information about our data practices is available in our Privacy Policy.

16. EMAIL AND TELEPHONE COMMUNICATIONS

By providing an email address or phone number, you authorize us to use that information to respond to your inquiry, discuss a quote, coordinate service, provide support, or communicate about an existing customer relationship.

Providing a phone number does not automatically constitute consent to receive SMS messages. SMS consent must be provided separately through the website checkbox.

17. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including:

– Website hosting providers.
– Form-processing tools.
– Email providers.
– Telephone or communications platforms.
– Scheduling systems.
– Analytics tools.
– Social media platforms.
– Payment processors.
– Other operational service providers.

Third-party services are governed by their own terms and privacy policies.

White Glove Cleaning Solutions is not responsible for the content, security, availability, or practices of third-party websites or platforms.

18. INTELLECTUAL PROPERTY

The website and its content, including text, graphics, logos, design elements, photographs, icons, branding, and original materials, are owned by or licensed to White Glove Cleaning Solutions or SentientLABS LLC, unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit website content without prior written authorization.

19. DISCLAIMERS

We make reasonable efforts to provide accurate website and service information. However:

– Website information may contain errors or omissions.
– Service descriptions may change.
– Availability may vary.
– Website access may be interrupted.
– Results may vary depending on property conditions, requested scope, time available, and other factors.

The website is provided on an “as available” basis to the extent permitted by law.

Nothing on the website constitutes legal, financial, insurance, environmental, or professional remediation advice.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, White Glove Cleaning Solutions and SentientLABS LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from:

– Use of the website.
– Inability to access the website.
– Third-party websites or services.
– Delayed or undelivered communications.
– Information submitted by the customer.
– Circumstances outside our reasonable control.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

21. INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless White Glove Cleaning Solutions, SentientLABS LLC, and their owners, members, personnel, contractors, and service providers from claims, losses, liabilities, damages, or expenses arising from:

– Your misuse of the website.
– False or inaccurate information you provide.
– Your violation of these Terms.
– Your violation of applicable law.
– Unsafe property conditions that were not disclosed.
– Your infringement of another party’s rights.

22. TERMINATION OR REFUSAL OF SERVICE

We may suspend website access, decline a request, cancel an appointment, or discontinue service when reasonably necessary because of:

– Unsafe conditions.
– Harassment, threats, or abusive behavior.
– Fraud or suspected fraud.
– Unlawful activity.
– Failure to provide access.
– Misrepresentation.
– Nonpayment.
– Requests outside our service scope.
– Circumstances that create unreasonable risk to customers, personnel, property, or the business.

23. GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any dispute relating to these Terms, the website, or our services will be handled in accordance with applicable law.

Nothing in this section prevents either party from exercising rights or remedies that cannot legally be waived.

24. SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in effect.

The invalid provision will be interpreted or limited to the minimum extent necessary to make it enforceable where permitted by law.

25. NO WAIVER

Failure to enforce any provision of these Terms does not waive the right to enforce that or any other provision later.

26. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in our services, website, communications, operations, or legal obligations.

The updated version will be posted on this page with a revised Effective Date.

Continued use of the website or services after changes are published constitutes acknowledgment of the updated Terms.

27. CONTACT INFORMATION

White Glove Cleaning Solutions
A registered fictitious name of SentientLABS LLC
Riverview, Florida

Email: info@whiteglovecs.com
Phone: (863) 431-4665
Website: https://whiteglovecs.com/